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Market & customer research
Framework details
Analyze customer motivations through functional, emotional, and social jobs.
- Understand the core concepts of Jobs-to-be-done research framework.
- Apply Jobs-to-be-done research framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Structure qualitative research to uncover problems and buying criteria.
- Understand the core concepts of Customer interview framework.
- Apply Customer interview framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Conduct deal retrospectives to understand competitive dynamics.
- Understand the core concepts of Win/loss analysis framework.
- Apply Win/loss analysis framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Systematically collect and act on feedback.
- Understand the core concepts of Voice of customer (VOC) framework.
- Apply Voice of customer (VOC) framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Profile target customers based on goals, challenges, and behaviors.
- Understand the core concepts of Persona development framework.
- Apply Persona development framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Define best-fit B2B customers using firmographics and technographics.
- Understand the core concepts of ICP (ideal customer profile) framework.
- Apply ICP (ideal customer profile) framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Identify decision makers, influencers, and gatekeepers.
- Understand the core concepts of Buyer committee mapping.
- Apply Buyer committee mapping to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Map the experience across all touchpoints and moments of truth.
- Understand the core concepts of Customer journey research.
- Apply Customer journey research to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Analyze competitor positioning, pricing, and strategy systematically.
- Understand the core concepts of Competitive intelligence framework.
- Apply Competitive intelligence framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Validate opportunities by analyzing TAM, growth trends, and barriers.
- Understand the core concepts of Market opportunity assessment.
- Apply Market opportunity assessment to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Validate problems by assessing their urgency and consequences.
- Understand the core concepts of Pain point research framework.
- Apply Pain point research framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Document primary, edge, and anti-use cases.
- Understand the core concepts of Use case mapping.
- Apply Use case mapping to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
Positioning & messaging
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Define your product's unique value for a specific target audience.
- Understand the core concepts of Positioning statement framework.
- Apply Positioning statement framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Establish a new category by defining the problem and POV.
- Understand the core concepts of Category design framework.
- Apply Category design framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Structure messaging hierarchically from pillars to proof points.
- Understand the core concepts of Message house framework.
- Apply Message house framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Cascade messaging from company level down to features.
- Understand the core concepts of Messaging hierarchy.
- Apply Messaging hierarchy to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Articulate the full value equation for your target customer.
- Understand the core concepts of Value proposition framework.
- Apply Value proposition framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Structure a compelling 30-second pitch.
- Understand the core concepts of Elevator pitch framework.
- Apply Elevator pitch framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Tell a story of transformation from the old way to the new way.
- Understand the core concepts of Narrative framework.
- Apply Narrative framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Validate resonance, clarity, and differentiation.
- Understand the core concepts of Message testing framework.
- Apply Message testing framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Connect features to functional benefits and emotional value.
- Understand the core concepts of Feature-benefit-value ladder.
- Apply Feature-benefit-value ladder to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Differentiate clearly against competitors on key dimensions.
- Understand the core concepts of Comparison positioning.
- Apply Comparison positioning to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Establish thought leadership with a distinct perspective.
- Understand the core concepts of Point of view (POV) framework.
- Apply Point of view (POV) framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Tailor core messages to specific buyer types.
- Understand the core concepts of Messaging by persona.
- Apply Messaging by persona to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Align communication with awareness, consideration, and decision stages.
- Understand the core concepts of Messaging by funnel stage.
- Apply Messaging by funnel stage to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Address common barriers proactively.
- Understand the core concepts of Objection handling messages.
- Apply Objection handling messages to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Develop memorable, trademarkable names.
- Understand the core concepts of Product naming framework.
- Apply Product naming framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Condense positioning into a memorable phrase.
- Understand the core concepts of Tagline/slogan framework.
- Apply Tagline/slogan framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Back up claims with data, stories, and awards.
- Understand the core concepts of Proof points framework.
- Apply Proof points framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Visualize the relationship between core and supporting messages.
- Understand the core concepts of Message map.
- Apply Message map to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
Go-to-market strategy
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Plan the complete route to market from value prop to metrics.
- Understand the core concepts of GTM strategy framework.
- Apply GTM strategy framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Prioritize and sequence entry into beachhead markets.
- Understand the core concepts of Market entry strategy.
- Apply Market entry strategy to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Choose between product-led, sales-led, and marketing-led motions.
- Understand the core concepts of GTM motion selection.
- Apply GTM motion selection to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Define direct and indirect distribution approaches.
- Understand the core concepts of Channel strategy framework.
- Apply Channel strategy framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Select the right model: value-based, competitive, or freemium.
- Understand the core concepts of Pricing strategy framework.
- Apply Pricing strategy framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Structure product tiers (good-better-best) and feature gating.
- Understand the core concepts of Packaging & tiering framework.
- Apply Packaging & tiering framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Determine the right mix of self-serve, inside, and field sales.
- Understand the core concepts of Sales model framework.
- Apply Sales model framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Leverage channel, technology, and referral partners.
- Understand the core concepts of Partner GTM framework.
- Apply Partner GTM framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Decide between industry-specific and broad market approaches.
- Understand the core concepts of Vertical vs horizontal GTM.
- Apply Vertical vs horizontal GTM to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Map out the execution roadmap from pre-launch to post-launch.
- Understand the core concepts of GTM timeline & milestones.
- Apply GTM timeline & milestones to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Ensure cross-functional preparation across product, sales, and support.
- Understand the core concepts of Launch readiness framework.
- Apply Launch readiness framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Validate the product with early users before full launch.
- Understand the core concepts of Beta program framework.
- Apply Beta program framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Recruit and support innovators to drive initial penetration.
- Understand the core concepts of Early adopter strategy.
- Apply Early adopter strategy to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Plan international rollout with localization and market selection.
- Understand the core concepts of Geographic expansion framework.
- Apply Geographic expansion framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
Product launch
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Coordinate goals, messaging, and channels for a successful launch.
- Understand the core concepts of Launch strategy framework.
- Apply Launch strategy framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Calibrate investment based on launch significance (Tier 1-3).
- Understand the core concepts of Launch tier framework.
- Apply Launch tier framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Roll out in phases: internal, beta, soft, and public.
- Understand the core concepts of Launch sequence framework.
- Apply Launch sequence framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Communicate what’s new and why it matters clearly.
- Understand the core concepts of Launch messaging framework.
- Apply Launch messaging framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Enable teams with training, docs, and FAQs.
- Understand the core concepts of Internal launch framework.
- Apply Internal launch framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Announce via press, email, social, and webinars.
- Understand the core concepts of External launch framework.
- Apply External launch framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Organize virtual or in-person events to generate buzz.
- Understand the core concepts of Launch event framework.
- Apply Launch event framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Secure earned media through outreach and briefings.
- Understand the core concepts of Press & media strategy.
- Apply Press & media strategy to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Amplify reach through early access and content collaboration.
- Understand the core concepts of Influencer launch strategy.
- Apply Influencer launch strategy to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Tailor announcements for existing versus new customers.
- Understand the core concepts of Customer communication framework.
- Apply Customer communication framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Track success via awareness, adoption, and revenue.
- Understand the core concepts of Launch metrics framework.
- Apply Launch metrics framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Iterate on messaging and performance based on feedback.
- Understand the core concepts of Post-launch optimization.
- Apply Post-launch optimization to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
Sales enablement
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Equip the sales team with training, content, and tools.
- Understand the core concepts of Sales enablement framework.
- Apply Sales enablement framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Guide sellers on target customers, objections, and process.
- Understand the core concepts of Sales playbook framework.
- Apply Sales playbook framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Deliver value-focused, customized demonstrations.
- Understand the core concepts of Demo strategy framework.
- Apply Demo strategy framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Arm sales with competitor strengths, weaknesses, and key differentiators.
- Understand the core concepts of Battle cards framework.
- Apply Battle cards framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Quantify value with clear logic and presentation.
- Understand the core concepts of ROI calculator framework.
- Apply ROI calculator framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Prove success with structured customer stories.
- Understand the core concepts of Case study framework (sales).
- Apply Case study framework (sales) to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Structure pitches from problem to solution and next steps.
- Understand the core concepts of Sales deck framework.
- Apply Sales deck framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Uncover needs using methodologies like SPIN selling.
- Understand the core concepts of Discovery question framework.
- Apply Discovery question framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Provide recommended responses to common sales hurdles.
- Understand the core concepts of Objection handling framework.
- Apply Objection handling framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Guide sellers on how and when to position against competitors.
- Understand the core concepts of Competitive positioning (sales).
- Apply Competitive positioning (sales) to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
Product-led growth (PLG)
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Use the product as the primary channel for acquisition and retention.
- Understand the core concepts of PLG strategy framework.
- Apply PLG strategy framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Design the user experience from welcome to habit formation.
- Understand the core concepts of Product onboarding framework.
- Apply Product onboarding framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Define and measure the "aha moment".
- Understand the core concepts of Activation metric framework.
- Apply Activation metric framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Optimize pathways to reduce friction and speed up results.
- Understand the core concepts of Time-to-value framework.
- Apply Time-to-value framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Guide users with contextual tooltips and modals.
- Understand the core concepts of In-product messaging framework.
- Apply In-product messaging framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Drive usage progression from awareness to habit.
- Understand the core concepts of Feature adoption framework.
- Apply Feature adoption framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Optimize conversion from free tiers using upgrade triggers.
- Understand the core concepts of Freemium strategy framework.
- Apply Freemium strategy framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Engineer growth loops with sharing incentives.
- Understand the core concepts of Product virality framework.
- Apply Product virality framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Monetize growth through upsells and seat expansion.
- Understand the core concepts of Expansion revenue framework.
- Apply Expansion revenue framework to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Interpret usage data to spot adoption trends and churn risks.
- Understand the core concepts of Product analytics for PMM.
- Apply Product analytics for PMM to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Balance automated sales with human intervention.
- Understand the core concepts of Self-service vs sales-assist.
- Apply Self-service vs sales-assist to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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Score leads based on product usage signals.
- Understand the core concepts of Product qualified leads (PQL).
- Apply Product qualified leads (PQL) to growth decisions and prioritization.
- Measure the impact with practical metrics and real-world benchmarks.
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